At Luzuli we are committed to your satisfaction with every order. Please let us know if you have any questions or concerns by emailing us at firstname.lastname@example.org. If you would like to go ahead and initiate a return, please read about our policy below.
Currently we offer free returns to US customers only. International customers are responsible for the shipping and handling charges of their returns at this time.
Please Note: The return process must be started within 14 days upon delivery of the product for all returns, US and international, and shipped back to us immediately after approval. Products attempted to be returned after 14 days of delivery will not be approved.
If you are not happy with our product, or the product arrives faulty or damaged, you can begin the return process within 14 days of delivery by clicking the link at the bottom of this page which takes you to our return center.
Please note, we will accept returns on a case by case basis. We reserve the right to decline the return request if there is not just cause.
Before starting your return process, please review the notes below as they affect whether you are eligible for a refund.
- Kimonos must be unworn, undamaged and packaged as per the original order with all tags in place, folded and sealed within the plastic bag it was delivered in, as well as shipped in the original mailer box.
- Items not in their original condition, used or stained will immediately be returned to the customer with a charge of $15 payable to Luzuli.
- Please review our Kimono Care Guide. We cannot accept any responsibility for garments that have been damaged during the washing or drying process if our care recommendations have not been followed.
- Skincare/Body Care items must have at least 75% or more left of the product in the jar to qualify.
- Unfortunately we are unable to offer returns on travel sizes or minis at this time.
To make the return process as seamless as possible, we've created the Luzuli Return Center.
- Simply begin your return via the link below.
- Follow the prompts to start your return.
- Once approved, US customers will receive a pre-paid return label for their return.
- International customers will be given return shipping instructions once approved.
- Refunds will be returned to their original form of payment once we have received, inspected the item and approved it for a refund. Depending on your form of payment, refunds may take up to 30 days, however in most cases are returned within 5 to 10 days.
Begin your return here.
If you have any questions please don't hesitate to email us at email@example.com or via our contact link in the footer menu.